SHIPPING


SHIPPING POLICY AND GUIDELINES

Processing time to your shipping estimate below.

Here is an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times. 

 Location Estimated Shipping Time
United States 12-30 business days
Canada, Europe 18-40 business days
Australia, New Zealand 18-45 business days
Mexico, Central America, South America 20-60 business days 
Middle East (UAE, Saudi Arabia) 20-40 business days

 

SHIPPING POLICY

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at info@ohhbella.com as soon as possible. However there is a 72 hour wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control.

Ohh Bella is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Ohh Bella will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

  • The customer refuses to accept the package
  • Number of attempts is made in the country of destination to deliver the package. 

Ohh Bella has the right to abandon the package(s) and will not be responsible for any refund.

FAQ

How much does it cost?

Shipping charge is free on orders above 50$.

For giveaway items, the customer will be charged insured shipping & handling which varies depending on location. 

Do we ship products internationally?

Yes, Ohh Bella serves as a global provider catering to customers across the world. 

If I order multiple products, can they be shipped in the same package?

To reduce shipping delay for our valued customers, all products are shipped individually as soon as they are processed for shipping in our warehouse.

I’ve put down the wrong shipping info/size order/variant order! What do I do? 

Prevention is this best protocol for this scenario. Please triple check that all information submitted is correct when following the purchasing process. If you do happen to make any error, please contact info@ohhbella.com as soon as possible and we will try and correct the error. As our products are processed the day of the purchase submission, we cannot guarantee your purchase info will be corrected. All customers will be subject to re-purchasing the desired items if an error occurs. 

Cancellations

Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full. 

When do you send the tracking number?

Yes every order includes a tracking number.

Tracking numbers are usually sent within 5 days of ordering. 

For some shipping companies, it takes 2-10 business days for the tracking information to update on the system. 

If your order was placed more than 10 business days ago and there is still no information on your tracking number, please email info@ohhbella.com

My tracking ID is not working..

If you receive a tracking number and it does not show any information, please do not worry. Some tracking numbers take up to 4 business days to update and show valid information. 

Why does shipping take so long?

Our quality is very important we pride ourselves to deliver the best product & services therefore we have high demand of sales. We have relationships with our suppliers to ship direct to the customer.

The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.